Use the same support email for presales advice, existing orders, technical issues, security reports, privacy requests, and partnerships. For existing orders, submit a ticket from the console first; order and node details are linked automatically to reduce repeated questions.
This tool organizes the email subject and body in your browser, then opens your system email app. It does not submit form content to the website server.
Specify the task type, concurrency, and usage period instead of asking only which tier is faster. BAMini currently offers two Cloud Mac tiers on dedicated physical machines, not virtual machines.
Tell us whether you are remotely maintaining Xcode projects, running a self-hosted runner, testing Apple Silicon workloads, or handling video encoding and automated exports.
If you have a local environment, share peak memory usage, project directory size, cache growth, and the daily volume of generated build artifacts for typical tasks.
State the expected continuous usage period, how many members need to hand off tasks, and where the team is mainly based. Choose a node based on measured team network performance.
BookAMini M4 Core starts at $20.1/day; BookAMini M4 Plus starts at $41.5/day. Actual availability is returned in real time by the console.
“Cannot connect” or “build failed” is not enough to identify the cause. Keep the original error text and record the environment, actions, and results in chronological order.
Issue type:
Order number:
Model and region:
Time and time zone:
Client and version:
Expected result:
Actual result:
Complete error text:
Reproduction steps:
Actions already tried:
Does it reproduce consistently:Remove project keys, access tokens, and personal paths from logs before submitting. Do not send passwords, recovery codes, private keys, or anything that can be used to sign in.
View troubleshooting guide firstSend both security reports and data rights requests to support@bookamini.com. They require different information, so do not combine vulnerability details and personal information requests in one email.
Include when you found it, the affected page or feature, prerequisites, reproduction steps, observed impact, and a contact method for follow-up.
For access, correction, deletion, processing restriction, or objection requests, use a verifiable email associated with the account and specify the data scope to be handled.
Plans, connections, and security boundaries are documented publicly. Existing orders can be reviewed and submitted as tickets in the console; when ready to buy, go directly to configuration.
Review M4 Core, M4 Plus, extra storage, Thunderbolt 5 linking, and six node locations.
ConnectionsCheck node status, target address, client settings, display quality, and session status step by step.
SecurityReview physical node isolation, credential management, remote connections, data migration, and incident reporting requirements.
PrivacyLearn how accounts, orders, logs, and support content are used, retained, and handled through requests.
SupportStart with the six issue categories: connections, credentials, performance, billing, storage, and build environments.
ConsoleReview order records, node details, and handling status, then add further information to the same request.
Cloud Mac on a dedicated physical machine, not a virtual machine. Singapore, Japan (Tokyo), South Korea (Seoul), Hong Kong, US East, and US West are all available in the configuration flow; actual availability is returned in real time by the console.